JAA Retailer Directory

Location
Company Name

To search for a JAA jeweller offering the following services, please select the corresponding box

Jewellery manufactured on the premises

Yes
Jewellery repaired on the premises

Yes
Watches repaired on the premises

Yes
Jewellery design services offered on the premises

Yes
Registered valuers' service offered on the premises

Yes

Advanced Search

2012 Awards announced
24th Jan 12
The JAA will hold its prestigious biennial national design competition in 2012
Read More

Lodge a complaint online

Lodge a complaint online form

Your details

* First Name
* Last Name
Address Line 1
Address Line 2
Suburb
State

Postcode
* Phone (Business Hours)
Mobile
* Email

Who is your complaint against?

Name of Company
Individual/s Involved (if known)
Address Line 1
Address Line 2
Suburb
State
Postcode
Telephone
* Have you put your complaint in writing to the company involved?

Yes

If Yes, what was the response, if any?
If No, is there any reason you have not done so?

Please attach a copy of your complaint to the respondent and any letter of reply you have received.

Upload copy of your letter of complaint
Upload letter of reply
Upload tax invoices/sales receipt, repair dockets, valuations, diamond grading certificates, where applicable.
Who referred you to the JAA?

State Government of Fair Trading/Consumer Affairs

Jeweller

Solicitor

Other

Other, please list

Your Complaint

Please fill out complete details of the complaint in the box below. Upload or fax (02 9262 2541) copies of tax invoices/sales receipt, repair dockets, valuations, diamond grading certificates where applicable. Please include the following details: what your complaint is about; what was the cost of the item; when did the problem occur (include dates); how would you like the matter resolved (refund, repair or exchange) and any other relevant details.

The JAA will assess your complaint, contact you should we require further information and advise how we will proceed. The JAA may need to assess the piece of jewellery in question. Please note we will not contact the company your complaint is against until will have your authority.

Please enter Security Code below