As a consumer you have rights, and responsibilities, under Australian Consumer Law (ACL) when you purchase a product or service. When you purchase a product or service its is automatically assumed that it will work and do what is was intended. These are called your consumer guarantees. To read more about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC) website.
WRITE A LETTER
Always try to resolve a problem with a business yourself first. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.
Your local Department of Consumer Affairs or Fair Trading can assist you in resolving disputes, and if need be, refer you to a Tribunal and more.
The Jewellers Association of Australia acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging.
We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.